Questions & answers
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Preorders
How does a preorder work?
You pay today to reserve your copy, and we send it as soon as it is ready. The product page shows the expected dispatch date where we have one, and we email you when your parcel leaves us.
Can I order a preorder with something that's in stock?
Yes. To keep delivery simple we send the whole order together once the preorder item is ready. If you need the in-stock item sooner, place it as a separate order.
What if the date changes?
We'll email you straight away with the new date. If it no longer suits you, reply and we'll cancel your order and refund you in full.
Delivery
Where do you deliver?
Anywhere in South Africa, door to door by courier. We don't ship internationally yet.
How much is delivery?
Courier delivery is R99 per order.
How long will it take?
In-stock orders leave us within 2–3 working days. Door-to-door delivery takes a further 2–4 working days.
How do I track my parcel?
When your order ships we email you the courier's name and your waybill number, with a tracking link where the courier provides one.
Payment
How can I pay?
By card (Visa, Mastercard and American Express) or Instant EFT. Payments are processed by Yoco, a South African payment provider.
Is it safe?
Yes. You pay on Yoco's secure page, and your card details never pass through or get stored on our website.
Gifts
Can I send an order straight to someone else?
Of course. Use their name and address for delivery and your own email address, so the confirmation comes to you. Add a gift message in the note at checkout and we'll include it.
Do you do orders for churches, schools or events?
We'd love to. Get in touch with the quantities you have in mind and we'll put a quote together.
Returns
Something arrived damaged. What now?
We're sorry. Email us a photo within 7 days of delivery and we'll send a replacement or refund you, at no cost to you.
Can I return something I've changed my mind about?
Yes, within 7 days of delivery, as long as it's unused and in its original condition. See our returns page for the details.
Still wondering about something? Contact us.